Frequently Asked Questions
done88 FAQ — Answers to All Your Questions
From opening an account to bKash deposits, cricket betting, bonuses, and security — find clear and straightforward answers to all your questions about done88 right here.
done88 is committed to providing players in Bangladesh with a quality online casino and betting experience. On this FAQ page, we have gathered detailed information on account registration, bKash and Nagad transactions, slot and live casino games, the welcome bonus, and responsible gaming. If you don't find your answer, our 24/7 English live chat support is always ready.
Account and Registration
Opening and Managing Your Account
Questions and answers about registration, login, and account management at done88.
To open an account at done88, you need an active mobile number, a valid national ID, and you must be at least 21 years old. The registration process is fully online and your account will be active within a few minutes.
No, at done88 only one account can be created per phone number. Attempting to open multiple accounts may result in all accounts being suspended and any deposited funds being forfeited. Following fair play rules is mandatory for everyone.
Go to the done88 login page and click the 'Forgot Password?' option. A verification code will be sent to your registered mobile number. Enter the code and set a new password. Once the process is complete, you will be able to log in again.
Yes, you need to complete account verification to make withdrawals at done88. Upload a photo of your national ID or passport. This keeps your account secure and prevents unauthorized transactions. Verification is usually completed within 24 hours.
Deposits and Withdrawals
bKash, Nagad and Payment Methods
Questions and answers about deposits, withdrawals, processing times, and supported payment methods.
Deposits from bKash to done88 are generally credited to your account instantly. If the bank server is busy, there may be a delay of a few minutes. The minimum deposit amount is ৳300. If you have any issues, get help via 24/7 live chat.
Yes, Nagad is one of done88's approved payment methods. You can easily deposit using the Nagad app or USSD code. The minimum deposit amount is ৳300 and the funds will appear in your done88 account instantly.
The minimum withdrawal amount from done88 is ৳1,000. After the request is approved, funds are usually delivered to your bKash, Nagad, Rocket, or Upay account within 10 to 45 minutes. Bank transfers may take a bit longer.
done88 does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their standard transaction charges. For bank transfers, the bank's own charges will apply.
Yes, both Rocket and Upay are supported payment methods at done88. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000 for either method. Before transacting, make sure your mobile wallet has sufficient balance.
Games and How to Play
Cricket, Slots and Live Casino
Questions and answers about cricket betting, slot games, live casino, and playing on mobile.
At done88, BPL betting lets you place bets on various markets before the match starts — such as match winner, total runs, and top wicket-taker. Go to the Sportsbook section, select BPL, choose your preferred match and market, add to the betslip, and confirm your stake.
RTP or Return to Player is a theoretical percentage that indicates how much of the total amount wagered players can expect to get back over the long term. For example, a 96% RTP means that on average ৳96 may be returned for every ৳100 wagered. This is not a guaranteed outcome on every bet, but rather a long-term average.
At done88's live casino, you can play with real dealers via live streaming. Live tables from leading providers such as Evolution Gaming and Ezugi are available. With a good internet connection, you can enjoy seamless gameplay from your mobile as well.
Yes, done88 is fully mobile-friendly. You can access the site directly from the browser on your Android or iOS smartphone and play all games. No separate app download is needed. Live casino, slots, and sportsbook all run smoothly on mobile.
done88 offers slot games from various leading providers including PG Soft, Pragmatic Play, and JILI. Popular games like Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace are easy to find. Spribe's Aviator is also available at done88.
Bonuses and Promotions
Welcome Bonus and VIP Benefits
Questions and answers about bonus terms, wagering requirements, and the VIP program.
At done88, your first deposit earns a 200% bonus, up to ৳15,000. For example, deposit ৳1,000 and ৳2,000 in bonus will be added, bringing your total balance to ৳3,000. A 25x wagering requirement must be met before the bonus can be withdrawn.
Wagering requirement means you must place a specified amount in bets before withdrawing bonus funds. The wagering requirement for done88's welcome bonus is 25x. If you receive a ৳2,000 bonus, you must place a total of ৳50,000 in bets before withdrawing it. You can track your progress toward the requirement in your account panel.
The maximum limit for done88's welcome bonus is ৳15,000. Deposit ৳7,500 or more to receive the maximum bonus. For example: depositing ৳16,000 will earn a ৳15,000 bonus (not the full 200% due to the cap), bringing your total balance to ৳31,000.
done88's VIP program has 4 tiers: Bronze, Silver, Gold, and Platinum. Bronze offers up to 0.2% weekly cashback, Silver up to 0.5%, Gold up to 0.8%, and Platinum up to 1.0%. Moving to higher tiers unlocks special benefits including priority support.
done88's VIP cashback is paid on a weekly basis. Cashback is calculated according to your VIP tier based on each week's gameplay and credited to your account at a set time. You can easily view your cashback amount and tier from your account dashboard.
Security & Responsible Gaming
Security, 21+ Policy & Responsible Play
Questions and answers about data protection, age policy, self-exclusion, and support.
done88 uses SSL encryption to keep all user information and financial transactions secure. Your personal data is never sold or shared with any third party. The platform follows fair play guidelines and uses an independent random number generator (RNG).
No, done88 is for users aged 21 and above only. Age is verified during registration and identity is confirmed through the KYC process. Any account found to belong to a minor is closed immediately. This is a core principle of responsible gaming.
Yes, done88 offers a self-exclusion option. You can request to have your account suspended for a set period or permanently. You can also set daily or weekly deposit limits. Contact 24/7 live chat for assistance. Visit the Responsible Gaming page for more details.
If you notice signs of gaming addiction, take a break immediately and contact done88's 24/7 live chat — our support team speaks English. They will help you temporarily suspend your account or set limits. Support from family and friends is also very important.
done88's support team is available 24 hours a day, 7 days a week in Bengali via live chat. Open the live chat window from any page on the site. You can also reach us by email: [email protected].
Contact Information
Live Chat: 24/7 support in Bengali. Instant connection from any page on the site.
Email: [email protected]
Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)