done88 Privacy Policy — Your Information Is Our Responsibility

done88 ("we", "our", "platform") provides a safe, responsible, and transparent service for online betting and casino players in Bangladesh. This Privacy Policy ("Policy") applies to our website, mobile platform, and all related services.

This Policy describes how done88 collects your personal information, the purposes for which it is used, how it is stored, and the circumstances under which it may be shared with third parties. By using the done88 platform, you are considered to have agreed to the terms of this Policy.

Our policy is always guided by the principle of protecting the interests of our users. We believe that data protection is not just a legal obligation — it is also our ethical responsibility toward our users.

done88 collects various types of information to operate its services smoothly. The information collected is divided into the following categories:

2.1 Registration Information

When you open an account with done88, we collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• Documents required for identity verification (such as National ID or passport details)

2.2 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking numbers
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Usage Information

The following information is collected automatically while you use the platform:

• IP address and device identity
• Browser type and version
• Time spent on the platform and pages visited
• Game play history and betting activity
• Login and logout timestamps

done88 uses the information collected solely for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal requests
• Providing bonuses and promotional offers
• Managing participation in the VIP program
• Providing customer support

3.2 Security and Compliance

• Preventing fraud, forgery, and money laundering
• Ensuring account security
• Verifying age (21 years or older)
• Preventing multiple account operations

3.3 Service Improvement and Personalization

• Improving the quality of platform services
• Customizing your experience according to your preferences
• Sending information about new games and features (with your consent)

3.4 Responsible Gaming

done88 gives the highest priority to responsible gaming. By analyzing data on your gaming activity, we can identify potentially problematic behavior and provide assistance when needed.

To ensure the security of your information, done88 applies industry-standard technical and organizational measures.

4.1 Technical Security Measures

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology
• Stored data is encrypted using AES-256 encryption
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active
• Two-Factor Authentication is available

4.2 Data Retention Period

done88 retains your information for as long as your account remains active and as required to meet applicable legal obligations. Even after an account is closed, certain information may be retained for legal and regulatory reasons.

4.3 In the Event of a Security Breach

If a security breach occurs that may affect your information, done88 will notify the affected users as soon as possible and take necessary steps to address the situation.

done88 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Payment Processors

Financial information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. This information is used solely for payment processing.

5.2 Game Software Providers

Game providers on our platform, including Pragmatic Play, Spribe, JILI, and PG Soft, may process information necessary for game operations (such as gaming session and betting data).

5.3 Legal Obligations

It is our legal duty to provide information to the relevant authorities in order to comply with applicable laws or court orders, or to investigate fraud and unlawful activities.

5.4 Service Providers

Technology companies and service providers that assist in operating our services (such as cloud storage and customer support tools) may process information to a limited extent. Strict confidentiality agreements are in place with all such partners.

The done88 website uses cookies and similar technologies to improve your experience and ensure the smooth operation of the platform.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (such as language selection).
• Analytical Cookies: Help analyze platform usage to improve services.

6.2 Cookie Controls

Non-essential cookies can be disabled by changing your browser settings. However, this may limit certain features of the platform. Instructions for managing cookie settings in all browsers can be found in that browser's help section.

As a done88 user, you have the following rights regarding your information:

7.1 Right to Access Information

You may request from us at any time to find out what information we hold about you. We will provide that information within a reasonable time of receiving your request.

7.2 Right to Correct Information

If any information we hold about you is incorrect, you may request a correction. Many details can be updated directly from your account settings.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, retaining information necessary to meet legal obligations is our legal duty.

7.4 Right to Object to Processing

You may opt out of receiving marketing messages at any time. This preference can be changed by contacting us or through your account settings.

done88 strictly provides services only to individuals aged 21 or older. We do not intentionally collect personal information from any minor.

If you believe a minor is using our platform, please contact us immediately.

done88 may update this Privacy Policy from time to time. If significant changes are made to the service, we will notify you in the following ways:

• A prominent notice will be displayed on the platform
• A notification message will be sent to your registered email
• The "Last Updated" date at the top of this page will change

Continued use of done88 after any changes will be considered your acceptance of the new policy. If you do not agree to the new policy, stop using the service and contact us to close your account.