done88 Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the done88 platform ("Platform"). The following terms used in this document have specific meanings:

• "done88" or "we" — refers to the entity operating the done88 platform.
• "User" or "you" — any person registered with or in the process of registering with done88.
• "Account" — your registered personal profile on done88.
• "Service" — all online gaming and betting services provided by done88.
• "Deposit" — the process of adding funds to your account.
• "Withdrawal" — the process of taking funds out of your account.
• "Bonus" — promotional benefits or rewards granted by done88.

done88 is a safe and reliable online gaming platform for players in Bangladesh. These terms have been drawn up in accordance with applicable laws and regulations in Bangladesh.

To open an account with done88, you must provide the following information accurately and comply with all terms and conditions:

2.1 Registration Requirements

• Each individual may open only one account. Having more than one account is strictly prohibited.
• The name, address, and phone number provided at registration must be completely accurate and genuine.
• Your mobile number and email address must be verified.
• done88 may request additional documents for identity verification at any time.

2.2 Account Security

• It is your responsibility to keep your account password confidential.
• You may not grant any third party access to your account.
• If you notice any unusual activity on your account, you must notify the done88 support team immediately.
• Transferring, selling, or renting out your account is strictly prohibited.

done88 follows a strict age verification policy for use of the platform. The following eligibility requirements must be met:

• You must be at least 21 (twenty-one) years old at the time of opening an account.
• done88 may request a national ID card, passport, or other government-issued documents to verify age.
• Withdrawal requests may be placed on hold until age verification is completed.
• Users from countries or regions where use of this service is legally prohibited may not register.

The following rules apply to depositing and withdrawing funds at done88:

4.1 Deposit Rules

• The minimum deposit amount is ৳300 (three hundred taka) — applicable to all payment methods.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• You must only use a payment method registered in your own name.
• Deposits made through third parties are strictly prohibited.
• done88 reserves the right to verify any deposit transaction.

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳1,000 (one thousand taka).
• Processing a withdrawal request generally takes 10–45 minutes.
• Withdrawals can only be made to the payment method used at the time of deposit.
• Withdrawals may be put on hold if bonus conditions have not been met.
• Withdrawals may be temporarily held if there is suspicion of identity fraud or other irregularities.

4.3 Currency and Conversion

• All transactions are conducted in Bangladeshi Taka (BDT / ৳).
• done88 does not charge any currency conversion fee, though the payment provider's own charges may apply.

done88 offers various bonuses and promotional offers from time to time. The following conditions must be followed when claiming these benefits:

5.1 Welcome Bonus

• New members will receive a 200% welcome bonus on their first deposit, up to ৳15,000.
• Example: Deposit ৳1,000 and receive a ৳2,000 bonus — total balance will be ৳3,000.
• Another example: Deposit ৳16,000 and the bonus will be ৳15,000 (maximum limit) — total balance will be ৳31,000.
• The welcome bonus can only be claimed once per account.

5.2 Wagering Requirement

• A 25x (twenty-five times) wagering requirement applies to all bonuses.
• Withdrawals from bonus funds are not allowed before the wagering requirement is met.
• Certain games may contribute less toward meeting the wagering requirement — the specific conditions for each promotion will be stated separately.

5.3 VIP Cashback Program

• Bronze: Weekly cashback up to 0.2%.
• Silver: Weekly cashback up to 0.5%.
• Gold: Weekly cashback up to 0.8%.
• Platinum: Weekly cashback up to 1.0%.
• VIP tier upgrades are determined based on a player's activity and participation.

5.4 Bonus Abuse

If done88 determines that a user is abusing the bonus system — such as using multiple accounts, artificial betting patterns, or other fraudulent activities — done88 reserves the right to cancel the bonus and close the account.

The following rules must be observed when using all games and betting services available on done88:

6.1 General Gaming Rules

• All games are operated by fair and transparent algorithms.
• No user or third party may interfere in determining game outcomes.
• If a bet remains incomplete due to a technical error, done88 reserves the right to void or reinstate that bet.
• In the event of any dispute over a game result, done88's server logs will be considered the final evidence.

6.2 Sports Betting Rules

• A bet is considered confirmed only after it has been accepted.
• If an event is cancelled, the bet amount is generally refunded.
• Placing bets based on match fixing or prior knowledge of a match result is strictly prohibited.
• done88 reserves the right to void any bet in cases of unusual betting patterns.

6.3 Live Casino

• Live games are conducted in real time and each game's specific rules apply.
• done88 will not be held responsible for any loss caused by internet disconnection.
• Proper etiquette must be maintained in live dealer games; inappropriate behavior may result in account closure.

The following activities are strictly prohibited on the done88 platform. Violating these rules will result in immediate account closure and may lead to legal action:

• Creating more than one account for the same individual.
• Using a false identity or forged documents.
• Playing games using bots, automated software, or artificial intelligence.
• Using the platform for money laundering or illegal transfer of funds.
• Exploiting technical errors in the platform.
• Attempting unauthorized access to another user's account.
• Abusing the bonus system or attempting to earn bonuses through fraudulent means.
• Filing chargebacks or unfair refund claims against done88.
• Engaging in inappropriate or threatening behavior toward other users on the platform.

done88 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• If any provision of these terms is violated.
• If there is suspicion of providing false information or identity fraud.
• If unusual or suspicious activity is detected on the account.
• If age verification fails or evidence of being underage is found.
• If directed by a court or government authority.

8.1 Account Closure by User

If you wish to close your account yourself, please contact the done88 support team via 24/7 live chat or email. Any valid withdrawable balance remaining before account closure will be returned in accordance with the applicable rules.

8.2 Self-Exclusion

As part of responsible gaming, you may request to exclude yourself from the platform for a specific period or permanently. To learn more about this option, please visit our Responsible Gaming page.

done88 places the highest priority on protecting users' personal information. Our detailed policy on data collection, storage, and use can be found on our Privacy Policy page.

• Your personal information is protected by SSL encryption technology.
• done88 does not sell your personal information to third parties.
• In cases of legal obligation, information may be shared with government authorities.
• Financial transaction data is stored following the highest security protocols.
• You have the right to request correction or deletion of your information.

done88 will not be liable for any financial or other loss in the following circumstances:

• If a game is interrupted midway due to loss of internet connection or a device issue.
• If the service is unavailable due to an unexpected technical error or server outage.
• If loss occurs as a result of the user's own negligence or unauthorized use of an account.
• Due to delays or errors on the part of a third-party payment provider.
• Due to an unforeseen natural disaster or any uncontrollable event (Force Majeure).

done88 always strives to maintain service quality and is committed to resolving any technical issues promptly.

done88 reserves the right to change, amend, or update these terms and conditions at any time. The following policy will be followed when changes are made:

• Registered users will be notified via email or through the platform prior to any significant changes.
• The effective date of the updated terms and conditions will always be clearly stated.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.
• If you do not agree to the new terms and conditions, you may request to close your account.

The latest version of these terms and conditions will always be available on this page. You are advised to review this page regularly.

If you have any questions or complaints about these terms and conditions, please contact our support team:

Alongside these terms and conditions, you are also encouraged to read our Privacy Policy and Responsible Gaming policies, as they complement one another.